Hidden Charm Hotel - Hanoi

Our room was huge, clean, comfortable. The bathroom was excellent with massage. Good breakfast too.

Great location. Lovely staff who were helpful and informative, assisting with ongoing travel arrangements. Very good amenities and a very large well appointed room offering excellent value for money.

We had the most expensive room around $50, the bed was huge,super service. the jacuzzi was nice. good value for your money. breakfast was nice everyday new divergent things.

could be a bid cleaner..

The hotel staff were super friendly and helped us as much as they could. Even before we arrived, we contacted them through email and they booked the Halong Bay cruise for us. The room was superb! Huge bed, hydro massage,very clean... and everything at a great value! I would definitely stay there again...

There is a building under construction right next to the hotel. This is not the hotel's fault but it was a bit noisy in the morning.

The staff were amazingly friendly and helpful. They even took care of us when we returned back to the hotel, from an overnight trip, just to get a cab to the airport. The free laptop in the room with internet was also great. The shower with lighting and music was awesome.

The staff were really friendly and helpful. The breakfast offered were superb. The rooms were big and clean. Better than expected

The travel packages offered were quite expensive. Communication problem as I dont speak Vietnamese and the staff's english can be really confusing. The hotel is as good for lodging and no more.

The location is superb and the facilities very good. Staff are extremely friendly and helpful although in the first hours can be a little pushy to sell you tours and excursions. Soon as that phase is behing they are always around, always offering you a little something, always friendly.

Best service, clean and very nice room. Helpful staff and manager. Brilliant tour operation service.

great staff, location is just perfect and room clean and big enough for the price.

Kindfull and helpfull staff. Our room was large, well designed, comfortable and very quiet (luxury in Hanoi). A labtop with internet is provided... Good breakfast too so we recommend it, best quality/price

Difficult to find something to complain about.

We loved the location of the hotel which is in the Old Quarter and near to the lake and Church. There are many cafes close by . The street was a nice quiet one for this city. We felt very comfortable walking around the area. The staff are super friendly and helpful. We loved the scale of the place, small and appeared to be family run. Great breakfast supplied. We booked tours through them which was great.

Hotel stuff is amazing, rooms are cozy and comfortable

the staff was just amazing!! very helpful and polite. I would back only for them!!

The location is great. Just near the cathedral and a 5 min walk to the lake and old quarter. The room had all comodities and suprisingly a PC with web access which was very handy. The staff was very nice and helpful with information and scheduling our trip to Sapa and Halong Bay. I definetly recomend this hotel.

Very nice and comfortable room. Perfect location.

I bought a 2 days tour to Sapa but paid more that fellow travellers from other hotels/hotels and did not get the dinner on last day as promised.